Cashless at Let It Roll Winter 2019

Cashless at Let It Roll Winter 2019

Following the feedback we received last year, we have introduced a cashless payment system for Let It Roll Winter 2019. You can find more information below. Please read carefully to get to know our cashless system. 


A 'CASHLESS WRISTBAND' INTRODUCTION:

It will not be possible to precharge a cashless account online before the event. You can buy your cashless wristbands (and then recharge) right after arriving in the hall. Go to the cloakroom and then pick up your wristband at one of the Top-Up stations. The wristband is free, you pay only the amount of charge (credit).

  • TIP: We recommend buying pre-charged bracelets to speed up the buying process.

The cashless wristband serves only as means of payment, not as ticket. The color of the wristband only distinguishes the pre-charged amount.

The minimum balance for refund purposes is 2 BLTs. Refund fee for processing the refund is 1 BLT.

The Cashless Website for your account registration and refund: letitrollwinter.pay.intellifest.com. Please be informed that you cannot use your account from previous events and have to make a new registration.

You cannot pair more wristbands under one cashless account. Each wristband must be registered under a separate cashless account on the above mentioned website.


Opening the premises and launching cashless wristbands: 

The area will be open for visitors from 19:00, when the sale of cashless wristbands is also started. The visitor does not get the cashless wristband right at the entrance, but he has to pick it up in the lobby in Top-Up station. The top-up stations will be placed behind the hall entry and will be properly marked.

We strongly recommend an early arrival to prevent the creation of queues, so you would not miss any of the program. A purchase of pre-charged wristbands will also help speed up the buying process.


Accepted currency: 

Across the whole area payments only through cashless wristbands are accepted. 

The cashless wristband currency is Bolt (BLT). Bolt's exchange rate against the Czech crown is 1 EUR = 22 CZK (1 BLT = 50 CZK).

You can add credit to the cashless wristband with cash or card at a ‘Top Up’ station during the event.

Cashless wristband payments are the only form of currency throughout the entire event, with the exceptions of:

  • Tickets > can be paid in cash (CZK and EUR) and by credit/debit card
  • Cloakroom > can be paid cashless as well as in cash (CZK and EUR)
  • Lockerboxes > can be paid only in cash (CZK and EUR)
  • Merchandise shop > can be paid cashless, in cash (CZK and EUR) as well as by payment card
  • Recharging cashless wristbands in Top-up stations > can be paid in cash (CZK and EUR) and by payment card

ATM:

An ATM will be available on the premises, so it will be possible to withdraw cash on the spot.


Wristband recharging options & preloaded wristband values: 

At Let It Roll Winter it is not possible to charge the wristband online in advance and it is not possible to use the wristband from the last summer or winter festival. A sufficient number of Top-Up stations will be available on site to purchase pre-charged wristbands at these values: 

  • 8 BLTs = 18 EUR
  • 16 BLTs =  36 EUR
  • 24 BLTs =  54 EUR

You also have the option to charge a wristband in any size of in entire EUR (multiples of 5, e.g.  5 EUR, 10 EUR, 20 EUR, 50 EUR etc). 
If there were queues at the Top-Up stations, there will be 4 hostesses available during the Friday evening to buy pre-charged wristbands worth 16 BLTs from. Hostesses accept only card payments.
Every purchased wristband can be recharged once the pre-charged amount is spent. Recharging is only possible at multiples of 5 EUR. For fast orientation, a printed currency converter will be available at each Top-Up station.

  • TIP: If you register your cashless account after receiving your wristband and add your wristband number to it, you can recharge your account online and avoid any potential queues. We recommend you to do it primarily on Saturday prior to arrival.

Registration of the cashless account: 

You can set up your cashless account on site during the evening at letitrollwinter.pay.intellifest.com. To register your cashless account, you will need an email address and a few basic contact information. Once you have picked up your cashless wristband, add your wristband number to your cashless account - you will find the number on the other side of the chip (under the tape).

  • CAUTION! You can not use login data from last year, you need to register a new account.

We strongly recommend that you set up your account immediately after you arrive at the site and do not wait until the refund of the remaining funds. Thanks to this you will not only have the opportunity to recharge your funds online but also the possibility of blocking the wristband in the event of its loss or theft and the transfer of funds to a new wristband. Without a cashless online account, you are losing this opportunity.


Refund of financial balances: 

To refund the remaining funds from cashless wristbands, you must apply through the refund form at letitrollwinter.pay.intellifest.com. Refunds on site are not possible. The remaining funds will be refunded only by transfer to a bank account. The refund in EUR is according to the exchange rate of the sending bank. Eventual bank fees and charges come at the expense of the customer.
The refund form will be launched on Sunday 24 February 2019 at 06:00 and closed on 31 March 2019 at 12:00.
Refunds are only possible for cashless accounts with a minimum balance of 2 BLTs. Refund fee 1 BLT is charged.

CAUTION! For refund, you will need the numbers of all the wristbands you wish to refine. So do not throw the wristbands away!
CAUTION! If you have several different wristbands after the event, you will need to set up a separate cashless account for each wristband (ie you will need several e-mail addresses to register your cashless accounts). Therefore, we recommend that you buy the pre-charged wristband only once and then recharge it.


FREQUENTLY ASKED QUESTIONS

How do I set up my online cashless account and what is it good for?

At letitrollwinter.pay.intellifest.com, simply sign up through Facebook or fill out your information. The Intellipay system will then send you an email to confirm your registration, just click on the activation button and complete the registration on the web. Setting up an account is free.

Your account allows you to recharge your cashless account (wristband) online without having to stay in the queue, view history, check your spend, download online receipts, link accounts to social networks, deactivate the wristband in case of loss and apply for refund. 

How do I link my wristband to my account?

At letitrollwinter.pay.intellifest.com, you login to your non-cash account and simply link your wristband to the account by entering the numerical code from the inside of the wristband (Section Wristband > "I have a wristband").

How many wristbands can I add to my account?

You can only add 1 wristband to a cashless account.

How do I find I have a low Bolt status on my wristband?

When applying a wristband to a payment reader, the status of your account will be displayed at the start of each transaction. You can check the balance also at one of the 4 places marked as “Control balance”.

  • TIP: The easiest way to add a credit to your account is to enable Auto Recharge (section "Cashless settings" on the main page) when you first charge. By activating this feature, your credit will automatically be increased to 10 Bolts when account finance drops below 3 Bolts. Your unused credit will be refunded after the end of the festival once the refund form has been completed. 

What happens when I lose my wristband? 

If you've registered your cashless account and added a wristband number during the evening, you will not lose your funds. Simply visit the place marked as Customer Care, there they will help you with blocking of the wristband and transfer the money to a new wristband. You can also block the wristband yourself in your cashless account: "Wristband" section> click the "Freeze" icon.

If you did not attach your wristband to your cashless account, you lose this opportunity just as if you were to lose your wallet.

What happens to the money left in my wristband?

Purchased Bolts that were not spent will be returned to you at the end of the event within 30 days of completing the refund form. You can apply for the refund up to 31 March 2019, 12:00, from your cashless account (Refund section). Refunds are only possible for cashless accounts with a minimum balance of 2 BLTs. Refund fee 1 BLT is charged.


Customer support

If you have any issues with the chip, payments or top-up (before, during or after the festival), please contact our customer support – either at the Customer Care booth or at cashless@letitroll.cz. Our staff are always happy to help you.

Please read carefully the Terms & Conditions and Privacy Policy. If you have any other questions, please take a look in the FAQs section first – the answer you’re looking for may already be there.


We are looking forward to seeing you at Let It Roll Winter 2019!