CASHLESS – FAQs


 

In this section, you will all the needed information about cashless payment bracelets.

 

CASHLESS SYSTEM

 

CASHLESS = YOUR BRACELET IS YOUR DIGITAL WALLET


 

What is the cashless wristband and how does it work? 

Cashless payment systems work similarly to credit/debit cards or travel passes. Your festival wristband will function as a digital wallet to be used for purchases at the festival – payments can be made by simply tapping your wristband to the chip-reading terminal. First you need to top up your wristband with the festival’s digital currency – either online or at Top Up booths in the festival area. 

 


 

FESTIVAL CURRENCY

 

What is Bolt (BLT)?
Bolt is the official Let It Roll currency. If you want to buy food, drinks or other items at the festival, you have to use Bolts on your cashless account (i.e. the wristband).

 

Where can I pay with Bolts? 

  • Tickets > can be paid in cash (CZK and EUR) and by credit/debit card
  • Cloakroom > can be paid cashless as well as in cash (CZK and EUR)
  • Lockerboxes > can be paid only cashless
  • Merchandise shop > can be paid cashless, in cash (CZK and EUR) as well as by payment card
  • Recharging cashless wristbands in Top-up stations > can be paid in cash (CZK and EUR) and by payment card

 


 

CASHLESS WRISTBAND

 

Where can I get my wristband?
On Top-Up stations will be available to purchase pre-charged wristbands at these values: 
8 BLTs = 18 EUR
16 BLTs =  36 EUR
24 BLTs =  54 EUR

 

Can I get my wristband shipped to me before the festival begins? 
It is not possible to have the bracelet sent in advance.

 

Does the wristband also replace the ticket?
No, the cashless bracelet cannot be returned to the Let It Roll Winter festival.

 


 

SETTING UP A CASHLESS ACCOUNT

 

How do I set up (register) my online cashless account?

You can create your cashless account since 28. 2. 2020 20:00 or at time during the festival through the website https://letitrollwinter.pay.intellifest.com. We will provide the correct unique link to the website with each festival. 

Registration requires a valid email address and some basic contact information. The Intellipay system will then send you an email confirmation – just click the activation button and complete the registration at the website.

Then you can link your account with your ticket number in the “Wristband” section.

 

What is the cashless account good for and why should I register?

Setting up a cashless account is not required, but we highly recommend doing it – either in advance or right away after arriving to the festival. It will allow you to top up your credit online on the spot, and also to quickly block your wristband if it gets lost or stolen and transfer any remaining funds to a new one. These options are not available without a cashless account! Furthermore it allows you to view history, review spending, download online receipts or apply for a refund of unused credit.

 

How can I register or connect my wristband with my cashless account?

Sign in to your cashless account and simply add your ticket number in the “Wristband” section. Adding your wristband number is necessary in order to enable the refund of unused Bolts after the festival.

 

Can I use my cashless account and wristband from the previous Let It Roll?

Unfortunately no. Each event has its separate database, so you need to register a new account. For safety reasons it also not possible to use any wristbands from previous events.

 

Is it possible to create an account during the festival or after?

Yes, registration is possible even after the festival at https://letitrollwinter.pay.intellifest.com, because an account is needed for the refund of unused credit. For this you also need to keep your wristband and add its number in the “Wristband” section. You can find the wristband number at the inner side of the chip, below the textile band.

 

 


 

CASHLESS WRISTBAND TOP-UP

 

How can I top up Bolts to my wristband?

You can purchase Bolts at one of the Top Up booths at the festival using either cash or payment cards. But if you want to avoid queues and enjoy the festival without worry, you can top up your wristband online, which is possible if you set up a cashless account (in advance or at the festival) and connect it with your wristband number. Cashless top up is only possible in whole Bolts (i.e. 7 BLT, but not 7.2 BLT).

 

Can I top up my cashless account before the festival?

It will not be possible to precharge a cashless account online before the event. You can buy your cashless wristbands (and then recharge) right after arriving in the hall. Go to the cloakroom and then pick up your wristband at one of the Top-Up stations. The wristband is free, you pay only the amount of charge (credit).

 

What time do the Top Up booths open?

The festival area and the Top Up booths open on 28. 2. 2020 20:00.

 

What is the minimum and maximum top-up amount?

Topping up your cashless account is only possible in whole BLT amounts, i.e. 7 BLT, not 7.2 BLT. To help you with the math, we have prepared a conversion chart, which will be available in the festival guide and at the Top Up booths in the area.

 

When paying in EUR cash, the visitors can top up only with notes (5 EUR and multiples). EUR coins will not be accepted. If the visitor does not have the exact amount in cash, he or she will receive change back according to the cashier’s current options (i.e. either in EUR or in CZK). If possible, please prepare the exact EUR amount.

 

What is the Auto Top-up option?

The easiest way to top up your account is to use the Enable Auto Top-up function when topping up online. With this function enabled, your account will automatically increase by 10 Bolts whenever your balance drops below 3 Bolts. This way you won’t have to worry if you have enough credit whenever you need to buy something and won’t lose time in the queue at the nearest Top Up booth. The unused credit will be automatically refunded to your bank account after the festival in accordance with the refund policy. The minimum amount to be refunded is 3 Bolts – refund fee of 1 Bolt.

Please keep in mind that auto top-up will not be available if there is a processing error or if your payment is rejected. In that case you need to turn auto top-up off and reactivate it with another successful payment. If the problem persists, please contact our staff at the Customer Care booth. 

 


 

PAYING AT THE FESTIVAL

 

What can I pay with my wristband and what in cash?

  • Tickets > can be paid in cash (CZK and EUR) and by credit/debit card
  • Cloakroom > can be paid cashless as well as in cash (CZK and EUR)
  • Lockerboxes > can be paid only cashless
  • Merchandise shop > can be paid cashless, in cash (CZK and EUR) as well as by payment card
  • Recharging cashless wristbands in Top-up stations > can be paid in cash (CZK and EUR) and by payment card

 

What’s the quickest way to find out that I have a low credit?

When applying a wristband to a payment reader, the status of your account will be displayed at the start of each transaction. You can check the balance also at place marked as “Control balance”.

  • TIP: The easiest way to top up your account is to use the Enable Auto Top-up function when topping up your first credit. With this function enabled, your account will automatically increase by 10 Bolts whenever your balance drops below 3 Bolts. This way you won’t have to worry if you have enough credit whenever you need to buy something and won’t lose time searching for the nearest Top Up booth. Unused credit will be automatically refunded to your bank account after the festival. 

 


 

 

LOST WRISTBAND

 

What happens if I lose my wristband at the festival?

If you registered a cashless account and linked it with the wristband number before the loss, everything is easy. Just stop by the Customer Care booth – the staff will help you block the cashless wallet and transfer your credit to a new wristband. You can also block a lost wristband yourself in your cashless account: click on the “Freeze” icon in the “Wristband” section.

If you didn’t link your wristband with your cashless account, this option is unfortunately not available, and the situation is similar to losing a wallet with cash. A user who is not registered needs to come to the Customer Care booth, show a valid festival ticket and an ID card matching the name on the ticket, and will then receive another wristband (with no credit). 

 


 

REFUNDS AND UNUSED CREDIT

 

What happens with the unspent Bolts remaining in my cashless account?

All the Bolts you have purchased and haven’t spent will be refunded to your account in accordance with the refund conditions (see above). If you only topped up your account online, the money will be automatically returned to your bank account within 30 business days. If you topped up your cashless account at the Top Up booth (doesn’t matter if you paid in cash or by card), you need to submit a request by filling out the refund form at the cashless page. In this scenario, the funds will be returned to the specified bank account within 30 days of filling out the refund form. You can request a refund until the midnight of 31 March 2020 at 12:00 in the “Refund” section of your cashless account. Only wristbands with a balance of 3 BLT or more can be refunded. A fee of 1 BLT is charged for every refund.

The only refund option is having the money returned to your bank account. For foreign accounts, the refund will be made in EUR according to the sending bank’s applicable rates (the selling rate of “Fio banka”).

 

What are the refund conditions?

To refund the remaining funds from cashless wristbands, you must apply through the refund form at https://letitrollwinter.pay.intellifest.com (Registration form will be available from 28. 2. 2020 19.00). Refunds on site in cash are not possible. The remaining funds will be refunded only by transfer to a bank account. The refund in EUR is according to the exchange rate of the sending bank. Eventual bank fees and charges come at the expense of the customer. The refund form will be launched on Sunday 29 February 2020 at 06:00 and closed on 31 March 2020 at 12:00.

Refunds are only possible for cashless accounts with a minimum balance of 3 BLTs. Refund fee 1 BLT is charged.

 

  • The visitor is responsible for providing true information. In case of re-sending the payment or in case of requesting a refund after expiry of the refund period, a one-time fee of 2 Bolts will be charged (please, pay attention to the correctness of the entered data and their timely sending in your own interest)
  • Don’t throw away your chip bracelet after the festival and don’t give it to anyone if you still have money left on it.
  • If you have several different wristbands after the event, you will need to set up a separate cashless account for each wristband (ie you will need several e-mail addresses to register your cashless accounts). Therefore, we recommend that you buy the pre-charged wristband only once and then recharge it.

 

Can I ask for a refund for more wristbands at the same time?

If you have several different wristbands after the event, you will need to set up a separate cashless account for each wristband (ie you will need several e-mail addresses to register your cashless accounts). Therefore, we recommend that you buy the pre-charged wristband only once and then recharge it.

 


 

FEES

 

Is there a fee for topping up Bolts to my account?

No, wristband top up is free of charge.

 


Is there a fee for the refund of unused Bolt credit?
There is a refund fee of 1 Bolt for returning your unused credit to your account. You can request a refund if you have a balance of 3 Bolts or more. 

 


 

If you need more information please contact us at cashless@letitroll.cz